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The healthcare technology industry spent the last decade celebrating a victory that never happened. ...

I watched three clinicians huddle around a whiteboard, trying to answer a straightforward question: ...

The demo looks perfect. Clean referral data flows in, fields auto-populate, eligibility checks run i...

I watch an admissions operator hunt for basic information across five different screens (EHR, referr...

I spend a lot of time watching intake coordinators work. Not because I'm tracking their productivity...