Everest Management Solutions Doubles Referral Conversion Rate and Grows Average Daily Census by 28 with Careflow Platform

Post-acute care management firm achieves 10-15 minute response times and 41% conversion rate within three months of implementation, demonstrating measurable impact of unified referral workflow technology.

Careflow, a referral management platform for post-acute providers, announces results from Everest Management Solutions' implementation across multiple skilled nursing facilities. The deployment demonstrates how centralized referral management addresses the $30 billion to $90 billion annual drain from fragmented care transitions.

Everest Management Solutions, a boots-on-the-ground management and consulting company serving skilled nursing and post-acute care facilities, implemented Careflow on October 1, 2025. By January 1, 2026, the organization reduced referral response time from 60+ minutes to 10-15 minutes on average and increased referral conversion rate from 20% to 41%, effectively doubling the number of appropriate admissions per 100 referrals received.

Fragmentation Creates Invisible Operational Drag

Before Careflow, Everest facilities managed referrals across CarePort, Repisodic, Aiden, Ensocare, email inboxes, and fax machines. Admissions teams juggled multiple logins, workflows, and systems while processing clinical documentation, verifying financial eligibility, and coordinating across departments. The fragmentation created response delays and limited visibility into referral performance.

"It was very fragmented, and a lot for the admissions teams to keep up with, especially because their sole job isn't to sit in front of a computer all day. For me, it was the 'not knowing.' I couldn't wrap my arms around it to get an idea of what we needed to do, what we were doing well, and what opportunities we had to improve." -  Nikki Schilling, Licensed Nursing Home Administrator and Executive Vice President of Operations and Strategic Development at Everest Management Solutions 

This operational reality reflects broader industry patterns. Only 55% of hospitals can electronically exchange patient information with skilled nursing facilities, leaving nearly half without reliable coordination capabilities. Meanwhile, post-acute referral volume has more than doubled from 24,000 in 2019 to 56,000 in 2025, while acceptance rates remain below 37%.

Unified Platform Enables Speed and Structure

Careflow consolidates referral intake, clinical and financial review, team collaboration, and documentation into a single workspace. The platform captures referrals from multiple sources automatically, provides AI-powered clinical summaries that link directly to source documentation, and enables real-time coordination through in-platform notifications. Schilling's prior experience implementing traditional CRM systems in healthcare highlighted the difference.

"A lot of CRMs are trying to figure out our world and it typically doesn't work. The fact that Careflow understands our business really helps streamline it and makes a huge difference." -  Nikki Schilling, Licensed Nursing Home Administrator and Executive Vice President of Operations and Strategic Development at Everest Management Solutions 

The platform's digital admission packet with eSignature capability and bedside signature eliminates paper-based bottlenecks. Families and responsible parties can review and sign required forms remotely, with the system tracking completion status automatically. This addresses a common friction point where documentation delays can extend admission timelines by days.

Measurable Results Across Multiple Dimensions

Results seen within the first 90 day period produced quantifiable improvements across operational metrics.

"But it's not even just about the response time. It's about giving the proper response without sacrificing efficiency. The hospitals want instant acceptance. Careflow has allowed the teams to clinically and financially approve referrals way faster. It saves so much time with the many steps that need to be taken with referral management." -  Nikki Schilling, Licensed Nursing Home Administrator and Executive Vice President of Operations and Strategic Development at Everest Management Solutions 

The platform's reporting capabilities provide visibility into referral patterns, conversion rates by source, and denial reasons. Everest uses this data in weekly business development meetings to guide strategy and celebrate performance improvements. This structured approach to referral analytics represents a shift from anecdotal assessment to data-driven decision making.

Scaling Across Facilities and Markets

Everest Management Solutions works across multiple markets, supporting operations ranging from stable facilities to distressed or receivership situations. The ability to deploy consistent workflows and visibility across diverse environments proved critical to Schilling's operational model.

"I knew when I went into new accounts that I had to have it. It was really like, how do I get this into every account that we work with?"  - Nikki Schilling, Licensed Nursing Home Administrator and Executive Vice President of Operations and Strategic Development at Everest Management Solutions 

The implementation demonstrates how purpose-built technology addresses post-acute care's specific operational constraints. With clinical staff spending 30-40% of their time on data retrieval across fragmented systems, platforms that consolidate workflows create capacity without adding headcount.

About Everest Management Solutions

Everest Management Solutions is a management and consulting company that partners with skilled nursing and post-acute care facilities to support operations, clinical systems, day-to-day management, and admission strategy. The company works across multiple markets, providing consulting and full management services to facilities ranging from stable operations to distressed situations.

About Careflow

Careflow is a CRM and referral intake platform designed to streamline administrative and financial workflows across the LTPAC sector. By consolidating patient and facility information into a unified system of record, Careflow automates critical processes including referral intake, admissions, and case management, enabling operators to improve patient throughput, strengthen compliance, and reduce operational complexity.

Media Contact

Careflow
Email: mhook@careflow.com
Website: www.gocareflow.com